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Refunds, cancelling and unexpected charges

Where you cancel and who can refund depends on where you paid: Apple, Google Play or our website. Here is how, step by step.

Bought on iPhone or iPad

  1. Request a refund at reportaproblem.apple.com: sign in, choose “Request a refund” and pick LetterSchool. We can’t refund App Store purchases ourselves.
  2. Cancel: Settings → your name → Subscriptions → LetterSchool → Cancel subscription.

Bought on Android (Google Play)

  1. Cancel: Google Play → profile icon → Payments and subscriptions → Subscriptions → LetterSchool → Cancel.
  2. Refund: shortly after buying you can often request it in Google Play yourself. Otherwise, send us the order number (starts with GPA., find it in Google Play → Payments and subscriptions → Budget and order history) and we’ll refund it.

Subscribed on our website

Cancel or change your plan in your account. For a refund, send us a message with the e-mail address you used.

Charged during or right after the free trial

  1. A free trial ends automatically in a paid subscription unless you cancel at least 24 hours before the end.
  2. A trial is offered once per Apple ID or Google account: if this account had a trial before, the subscription starts straight away.
  3. Cancelled during the trial and still charged? App Store: ask Apple for a refund at reportaproblem.apple.com. Google Play or our website: send us the order number and we’ll sort it out.

A charge you don’t recognise

On a bank statement LetterSchool can show as “LetterSchool, Diemen” (our office in the Netherlands). Often a child bought it on a shared device. Get a refund as above (App Store: through Apple; Google Play: send us the order number), and turn on purchase approval: Ask to Buy (Apple Family Sharing) or Family Link (Google).

Two subscriptions by mistake

  1. Cancel the one you don’t need, in the store it was bought in (see above).
  2. Bought in the App Store: only Apple can refund it. Request the refund at reportaproblem.apple.com.
  3. Bought in Google Play: send us the order number (starts with GPA.) and we refund the double one.
  4. Bought on our website: send us a message with the e-mail address you used and we refund the double one.
Still stuck?Send us a message: tell us your device and where you bought LetterSchool, then we can help right away.
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