Paid, but no full version? Restore your purchase
Your purchase belongs to the Apple ID or Google account you paid with, not to an e-mail address. Find your situation below.
Bought in the App Store or Google Play (most people)
- Open LetterSchool and tap the upgrade button (“Start free trial” or “Buy full version”, depending on your app version). You will not be charged again.
- Tap “Restore purchase”, just below the green button.
- Wait a moment: the full version unlocks. If it doesn’t, close the app completely and open it again.
On a second device, or your child’s tablet
- The device must be signed in to the App Store or Google Play with the same account you paid with. A tablet with your child’s own account cannot find your purchase.
- iPhone and iPad: Family Sharing does not share in-app subscriptions. Sign in with the buying Apple ID in Settings → your name → Media & Purchases, then tap “Restore purchase” in LetterSchool.
- Android: add the buying Google account in the Play Store on that device, switch to it, then tap “Restore purchase”.
“Unknown user” or “no account” when logging in
Logging in with your e-mail address is only for subscriptions bought on our website. If you paid in the App Store or Google Play, there is no LetterSchool account: use “Restore purchase” instead.
Moving between iPhone/iPad and Android
Purchases cannot move between Apple and Google: they are separate stores. On the new platform, start a free trial there and cancel the old subscription in the other store.
You bought LetterSchool years ago (one-time purchase)
Older one-time purchases still count. Download the app you bought (or LetterSchool - Block Letters), sign in with the same Apple ID and tap “Restore purchase”. If that doesn’t work, send us a message with a screenshot of your purchase and we’ll unlock it for you.
Bought on our website
Tap “Log in” in the app and enter the e-mail address you subscribed with: you receive a login link. You can manage your subscription in your account.
School license or activation code
Enter the activation code from our e-mail in the free LetterSchool app, as shown in the activation guide that came with it. One code works on all the devices in your order.
Still stuck?Send us a message: tell us your device and where you bought LetterSchool, then we can help right away.